In December we announced a program to transform information technology at Washington University, creating an IT environment to advance the university’s academic, research and clinical missions. The first step toward this vision was creating a trusted IT organization. Over the past few months significant work has been completed. In February, we announced that the Information Service and Technology (IS&T) and Central Information Technology Services (CITS) organizations were joining together and would become a unified, end user-focused organization by July 1.
Building a Trusted IT Organization
In March we announced new senior leadership as a major milestone in our strategy on the road to creating a trusted IT organization for the university. As a part of that senior leadership change, the Department of Medicine (DOM) IT team joined the new organization as an early adopter.
In April and May, we defined and aligned the new customer-focused organization and thoughtfully placed each individual IT staff member into roles within the organization.
Why are we doing this?
This change gives us the size and scale needed to become the trusted IT provider for this institution. IT operations will focus on delivering quality customer service, reliable IT services, and a university-wide IT infrastructure service emphasizing interoperability across multiple platforms.
We will provide services rather than technology. We will adopt a service model approach, distinguishing between common services, toll services, community services, and those supported locally that meet the special needs of distinct schools and departments.
What does this announcement mean to you?
This announcement pertains to the inner workings of the organization. As a Washington University IT consumer, you shouldn’t notice much difference initially. Throughout the next several months, we will build some new services with your input.
Your satisfaction is of the utmost importance and because of this, we will continuously work to ensure continuity of services and customer assistance throughout this process. We have created a FAQ for your reference. View it here. As well, you can view our new Functional Organizational Charts here.
We welcome your feedback. If you’d like to have a conversation about this milestone or next steps in the Shared IT Services Program, email us at email@example.com. Your participation only helps to improve Washington University IT.
We Are Washington University IT
This is an exciting time for IT at Washington University. We will continue to transform into a unified, user-focused IT organization so that you have a better IT experience.