Performance Support Analysts (PSAs) work with project teams and subject matter experts to determine training needs in order to produce effective, customer approved, training plans. Powered by their expertise in instructional design and adult learning methodology, PSAs will then take the lead in producing and delivering training materials. Our customers provide subject matter experts to work closely throughout the process to confirm accuracy of content and assist with training logistics.
Training materials and delivery methods may include online courses (elearning), videos, webinars, in-person instructor-led trainings (ILTs), in-person help sessions, PowerPoint presentations, job aides / quick guides, and instructional web pages. Determining the training delivery method is based on content and audience.
Examples Produced by our PSA Team:
Training and Support Webpages
- User how-to site for WashU IT
- User orientation for major IT migration
- MyReservations Support Website