A Message from New CIO, Ed Welker

ed welker headshotHello, WashU! I’m excited to serve as your new Chief Information Officer and am motivated to continue the work of transforming technology to advance the missions of this this great university. In my 10 years with the university I have worked on the Danforth Campus, at the Medical School and most recently with WashU IT as Executive Director of Shared Infrastructure.  I’ve had the privilege of working on several large scale projects and have collaborated with IT staff and users across both campuses. I bring that experience to this role, as I’m sure it will serve me well. University leadership has charged me with driving the work of WashU IT and the vision that has been set. They are dedicated to the vision that has been set and our strategy to implement. They offer their full support of the mission of IT@WashU.

In the last four years, WashU has made great strides in revising our technology model to support the evolving initiatives of the university. The Office of the CIO (OCIO) implemented IT governance to improve the university’s technology landscape with a more representative decision-making structure and to make best use of the university’s IT investment. The university supported the creation of a central IT services provider organization to deliver common IT services across campuses. That organization, WashU IT, has just recently celebrated our three year anniversary. We have collaborated with school and department IT to deliver large projects such as the first implementations of shared IT services on the Medical campus, VoIP digital communications technology to replace our aging telecommunications system, a loaner laptop program for faculty and staff, consolidation of email services with the Office 365 email roll out, and more recently, a data storage service for researchers.

We’ve done amazing work toward developing an IT environment that can support our world-class university. My priority will be to work with the central IT organization on developing and implementing continuous improvement processes to streamline and optimize the execution of IT projects and service delivery. Our IT@WashU vision statement dictates  identifies that we will ‘enable rapid, seamless execution of IT services’ and ‘promote a customer service approach to support’. As WashU IT matures as an organization, it is our goal to improve in these two areas specifically. I am working with my leadership team to accomplish these goals through process, adoption and accountability initiatives.

The OCIO is committed to being great stewards of the responsibilities we have been given towards keeping IT trains running and advancing technology at WashU. and We’re grateful to our WashU community for your patience, collaboration and feedback as we work toward these goals. I’m looking forward to meeting more of you as I serve in this role and my door is always open.

Ed Welker